General: FAQs
how do i join? is there a cost?
we have a public discord and social media channels that are completely free. we strive to provide our members and followers with the most up to date information and services focused on Pokemon, as well as other tcg’s and sports cards. all of our content will be posted in our discord first. make sure to not miss out!
We do have a premium subscription for our discord members to join. this will enable and give access to all of our premium categories/channels in the discord. please see the link to join, and instructions on how to subscribe are there.
how do i participate in a live break?
check our live breaks store page for more information. products will be updated consistently to provide our members with the best “dream” packs we have to offer. we will host many events and giveaways, you wont want to miss out. if it says sold out keep checking back, or drop us a request in an email and we will get back to you!
what is dream packs?
dream packs is a team of experienced collectors that brings together many people from all over to share their hobby and passions through a discord server and social media channels. we are here to help you grow your collections and connect with a community. we want to help even the most casual collector to navigate their way around this amazing but very intimidating hobby. our team and staff will always make sure to provide you with the best news and information available in a timely manner. to contact us message us on instagram @dreampackio or create a ticket in our discord server.
are you guys a cook group?
not in a traditional sense. we strive to utilize the tools that cook groups may use, but we do not promote flipping or telling our members to specifically buy product to sell. this discord and community was meant for all collectors and those who love collectibles to enjoy a place where they can find what they are looking for. its been tough online and in stores and we want to give everyone a chance to get their hands on the product. not the “scalpers”.
what is next?
we are working behind the scenes on bringing the community something new and exciting that we believe no one can execute like us. stay tuned and keep an eye out on our socials and streams. we cant wait to share with you what we have planned…
Live Breaks: FAQs
What is a live break?
we will stream and record all live breaks on twitch. please make sure to check our schedule before purchase to see when your pack may be opened live.
The item you purchase will be opened live on Dream Packs Twitch Stream. The top 2 hits from each pack will be sleeved and held. If you pull a: ex, gx, v, vmax, Full Art, AR, UR, or better, we will use a toploader/card saver or similar for protection. Once all hits are sleeved, they will be placed in a team bag. Filled team bags with the customers hits, will be held up to 7 business days for customers to choose shipping options.
what’s considered a hit?
We consider hits to be any promo card, ex, gx, v, Vmax, full art, Amazing rare, ultra rare, hyper rare or better. any other cards that are held, will be held under the discretion of dream packs. any cards not mentioned above will not be packaged in a team bag for shipping.
if you have any questions or concerns, please email us. we strive to create a positive experience for all.
please see other FAQS FOR BULK REQUESTS OR EXTRAS.
can i get a refund?
due to the nature of a live break, once a pack or product has been opened, typically there are no refunds or exchanges accepted.
anytime before the break you are able to request (through email) a refund or exchange. Please note all requests are not guaranteed. the break may still take place and the customers are still responsible for payment.
dream packs strives to provide a postitive and personal service. if there are any questions or concerns please email us.
for more information please email us at: Dreampacksio@gmail.com
any other questions, please fill out this form…